|
In a competitive environment where players constantly need to re-assess their position, the world's leading producer of steel abrasive has a duty to provide innovative abrasive and services that are of impeccable quality.
The company is thus committed to four major areas of action:
Planning:
- Identifying customers' needs and expectations in order to increase their satisfaction.
- Defining a precise quality policy and objectives.
- Committing resources that match its status as world leader.
Implementation:
- Supplying innovative products and services that meet the needs and expectations of its customers: optimisation of delivery times, strict management of production and sales balances, constant reduction of production costs and regular assessment of customer satisfaction.
- Laying emphasis on staff by applying and developing each person's skills and talents.
- Providing employees and visitors with an increasingly safe working environment.
- Promoting continuous improvement in all company processes.
- Maintaining a management system complying with standards ISO 9001 and ISO 14001.
Monitoring:
- Regularly measuring the effectiveness of the processes we implement by periodically checking predefined targets.
Improvement:
- Implementing an ongoing continuous improvement procedure for the quality management system.
|
